Frequently Asked Questions
01.What does your Personal Concierge service cover?
We act as your dedicated liaison for all lifestyle needs in Taiwan. We coordinate with premium service providers to arrange domestic or international travel, book private chefs for home dining, organize pet care, and handle any other personal requests, ensuring seamless execution without you needing to deal with multiple vendors.
02.How is the Concierge service priced?
Because we tailor our coordination efforts to your specific lifestyle, we provide a customized quote. Service agreements are typically structured as an annual membership fee, which covers our dedicated management and support throughout the year.
03.Can you help with travel arrangements?
Yes, we partner with trusted travel agencies and transport services to arrange your trips. Whether you need a rental car for a weekend getaway or a full itinerary for a holiday abroad, we handle all the communication and booking details on your behalf.
04.Do you provide service in English?
Absolutely. All our personal assistants and coordinators are fluent in English. We bridge the communication gap between you and local vendors, technicians, or landlords.
05.Which areas of Taipei do you cover?
We primarily serve Taipei City, with a focus on Daan, Xinyi, Shilin (Tianmu), and Zhongshan districts. For locations in New Taipei City or other specific areas, please contact us for availability.
06.How are your services priced?
Because every lifestyle and home is unique, we provide customized quotes based on your specific needs. This ensures you only pay for exactly what you need—whether it's a one-time deep clean, weekly laundry coordination, or full-service monthly lifestyle management.
07.Can you handle utility bill payments?
Yes. Our Basic Living Assistance package covers administrative tasks including utility bill management. We can help set up auto-payments or handle the payments on your behalf to ensure you never miss a due date.
08.Is there a minimum contract period?
We offer both on-demand services (like airport transfers or one-off cleaning) and monthly subscription packages for ongoing support. There is no long-term locking contract for ad-hoc services.
09.How do I book a service?
Simply click the 'Book Now' button or use the 'Learn More' form on any service page. Tell us what you need, and our team will get back to you within 24 hours to arrange the details.